Return & Refund Policy

Easy Returns for Your Everyday Beauty Details ✨

At Hqowlah™, we want every accessory you choose to feel beautiful, useful, and enjoyable. If something is not quite right with your order, we’re here to help make the return or refund process as simple and clear as possible.

Please review the policy below before starting a return.

Return Window

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, the item should be:

✔ Unused and in original condition
✔ Returned with original packaging, tags, or accessories where applicable
✔ Accompanied by proof of purchase, such as an order confirmation or receipt

Items that show signs of use, wear, damage, or missing packaging may not be accepted for return.

How to Start a Return

To request a return, please contact us first:

Email: service@hqowlah.com

When reaching out, please include your order number and a brief reason for the return. Photos may be requested if the item arrived damaged, defective, or incorrect.

Once your request is reviewed and approved, we will provide return instructions and the next steps.

Please note: Items sent back without prior authorization may not be processed.

Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:

service@hqowlah.com

We will review the issue and help arrange a suitable solution, which may include a replacement, refund, or other support depending on the situation.

Items That May Not Be Returnable

For hygiene, safety, and product condition reasons, some items may not be eligible for return, including:

✔ Used or worn beauty accessories
✔ Items without original packaging or tags
✔ Customized or personalized products
✔ Gift cards
✔ Final sale, clearance, or promotional items where stated

If you are unsure whether your item can be returned, please contact us before sending anything back.

Exchanges

For the fastest exchange experience, we recommend returning the eligible item first and placing a new order for the item you prefer.

This helps ensure the replacement product is available and processed more quickly.

EU Customers

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of delivery.

Returned items must be unused, in original condition, and include proof of purchase. This right applies in addition to our standard return policy where applicable.

Refunds

After we receive and inspect your returned item, we will notify you about the refund status.

If approved:

✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to post the refund

If more than 15 business days have passed after your refund was approved, please contact us at:

service@hqowlah.com

Return Instructions

Please do not send returns without contacting us first.

After your return request is approved, we will provide the correct return instructions and shipping details by email.

Thank You for Shopping with Hqowlah™

We create refined hair accessories and beauty details designed to make everyday styling feel softer, easier, and more personal.

Hqowlah™ — Little details, beautiful you.